Position: Software Support Technician
Role:Provides quality and timely software support to customers. Primary responsibilities include, but are not limited to recording, researching, troubleshooting and resolving technical and user issues/questions in a fast paced environment.
Specific Job Functions:
- Work directly with customers to answer questions and resolve problems both from an end user perspective and from a technical perspective
- Document progress of work tasks
- Work well within a team to troubleshoot and resolve problems
- Must be highly productive and self-motivated, be able to identify appropriate and necessary tasks, implement effective solutions, and solve problems with limited supervision
- Must be capable of working independently as well as able to work in a team environment. Must be able to present ideas and accept feedback
- Must be able to multi-task and adapt to changing priorities in a fast paced environment
- Must be able to methodically troubleshoot problems to determine cause and resolution
- Must have excellent verbal and written communication skills
- Must have a working knowledge of SQL, JAVA
- Must have working experience with RDBMS such as Oracle, Sybase, MS SQL-Server.
- Customer Support Experience
- Experience with web-based Client/Server applications in an intranet/internet environment using J2EE, EJB, CMP, JSP, Servlets, HTML, JavaScript, J2EE Model View Controller (MVC) framework such as Jakarta Struts, BEA WebLogic, or IBM WebSphere, Custom Tags, and Object-oriented component development.
Or email your CV/resumé as a Word document attachment to careers@teds.com