Essential Duties and Responsibilities:
Other duties may be assigned as required.
The Ideal candidate will also possess the following skills:
• Able to work independently and efficiently to meet deadlines.
• Able to promptly answer support related email, phone calls and other electronic communications.
• Self-motivated, detail-oriented and organized.
• Experience with hardware and software issues.
• Proficient in Internet related applications such as webservers, application servers, FTP clients and Web Browsers.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or
Experience:
Two year certificate from college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Language Skills:
Ability to read, analyze, and interpret technical documentation, service bulletins, specifications etc. Ability to write business/customer related correspondence and procedure documents clearly and accurately. Ability to effectively present information and respond to questions from customers, co-workers and management both internal to the company and external to customers.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of both windows and Unix operating systems; RDBMS software; Internet servers/browsers and business software.
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